Jewellery Purchase Terms

These service terms ('Jewellery Purchase Terms') set out the legal terms that apply to your use of our Jewellery Purchase service ('Jewellery Purchase Service').

Capitalised terms used but not defined shall have the respective meanings given to them in the Master Terms of Service. 

Jewellery Purchase Services

Jewellery Purchase Service Our Jewellery Purchase Service allows you to search through our Website and purchase products from our international Partner network. 

Contract with Partners When you purchase products using the Jewellery Purchase Service, you are purchasing them from the Partners named on the Website.  It is important that you understand that the contract for the purchase of the products is between you and the relevant Partner.  We are acting as agent on behalf of the Partners, which are the principals.  You are not purchasing the products from us.  We are authorised by the relevant Partners to conclude the contract on their behalf but we are not a party to that contract and you are not purchasing the products from us.  We will not file copies of the contracts between you and the Partners relating to the sale of the products. Further details about the products, the Partners and the contract between you and the Partners in relation to your purchase of the products are set out in sections 2, 3 and 4 below.

Ancillary services As part of the Services, we also provide some ancillary services such as arranging delivery of the products, providing you with customer service assistance and payment processing.  As stated above, the contract for the purchase of the products is between you and the relevant Partner.  This means that it is the Partner (not us) who is legally responsible for selling the products to you.

Delivery services Please note that the delivery logistics service is being provided by us to you and as such you are entering into a contract for delivery services provided by us.  We may make a charge for these services which will be shown at checkout.  Your contract with us is concluded once the products have been delivered to you by the courier or, where relevant, have been collected by you from a Partner.

The products

Product descriptions We attempt to be as accurate as possible in the description of the products displayed on the Website.  However, as the descriptions are based on information provided to us by the Partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete or error free.  Please contact our customer service team if you would like more information about a product.  The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer's display of the images accurately reflects the true colour of the products.

Returns If an item you have ordered is not as described, is flawed or of a lower quality, you can return it to us and we will liaise with the Partner on your behalf.  Once the item is received and authenticated by the relevant Partner, you will receive a full refund of the defective product, or alternatively a discount, replacement or repair for the item where possible, agreed on a case by case basis by us.  We will refund you any applicable delivery charges and any reasonable costs you incur in returning the products (we will advise you whether the products will be collected from you or whether you need to arrange for them to be returned).  Please see section 6 below for details of how to arrange a return and our Warranty Policy for details of our product warranty and after-care services.

Consumer rights As a consumer, you have legal rights in relation to products that are faulty or not as described.  Nothing in these Jewellery Purchase Terms will affect these legal rights.

Restrictions The products sold by the Partners are supplied for your domestic and private use only.  You agree that you will not use the products for any commercial or business purposes.  You further agree that you will not export, re-export, or otherwise transfer the products to countries or territories that are the target of comprehensive embargoes or sanctions or to parties identified on the US Treasury Department's List of Specially Designated Nationals and Blocked Persons List or the EU's Consolidated Financial Sanctions List.  Neither we nor the Partners have any liability to you for any loss of profit, loss of business, interruption of business, or loss of business opportunity.


Our relationship to you As explained above, the contract for the purchase of the products is between you and the relevant Partner.  We are acting as agent and are authorised by the relevant Partner to conclude the contract on its behalf but we are not a party to that contract and you are not purchasing the products directly from us.

Partner policies We request that all Partners using the Jewellery Purchase Service have and maintain reasonable business policies which comply with our own business policies.  We cannot, however, be responsible for the Partners' business policies.  If you are unhappy with the product or service you have received from a Partner, you should contact us and we will liaise with the relevant Partner on your behalf to try and resolve the issue.

Orders, prices and payment

Orders By completing the check-out process and placing an order, you are offering to purchase the products from the relevant Partner (and not directly from us).  Your order for the products is subject to the Master Terms of Service which are incorporated into the contract between you and the relevant Partner.  All orders are subject to availability and confirmation of the order price, which is determined by the relevant Partner.  After entering into the contract for the products with the Partner, the Partner will be under a legal duty to supply you with goods that are in conformity with the contract.  

Title and risk Legal title to the product purchased will pass to you upon your payment being accepted.  Risk will pass to you when it is delivered to you at the address specified when you placed your order.

Formation of the contract between you and the Partner(s)

The identity of the Partner is shown on the order confirmation page when you place an order.  When you place an order, you will receive an email confirming receipt of your order.  This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order by the Partner.

The contract between you and the Partner in relation to the products will not be formed until we have checked that the Partner accepts your order.  If your order is accepted, we will send you a confirmation email, which concludes the contract between you and the Partner.  The confirmation email will include a description of the products purchased in the order and certain other information about your rights to cancel the contract between you and the Partner (please see section 6.2 below for further information on your rights to cancel the contract).  Only those products listed in the dispatch confirmation email are included in the contract between you and the Partner.

Pricing and availability

Whilst we try and ensure that all details, descriptions and prices of products that appear on the Website are accurate, as this information is provided to us by the Partners, there may be cases where errors occur.  If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Partner, give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you, your order will be treated as cancelled.  If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.

If you are viewing the Website from the UK or EU, the product prices advertised on the Website from Partners located within the UK or EU are inclusive of the VAT charged by the relevant Partner.  Delivery costs are not included in the prices and will be charged in addition.  The delivery costs (which will include VAT charged by us) will vary depending on the products that you have ordered and your delivery address.  Please see the 'Delivery' section of our Website for further details.  The delivery costs applicable to your order will be clearly displayed at checkout before you place your order.

Depending on your delivery address, different taxation rules and additional charges may apply.  If items are shipped from a Partner outside of your territory, you may need to pay import duties upon receipt of the products.  We will notify you during the checkout process if import duties are included or you may have to pay them upon receipt of the products.  If they are not included, neither we nor the Partner have any control over these charges and we cannot advise on their amount.  You will be responsible for payment of any such import duties and taxes that are not included.  Please contact your local customs office for further information and a 'landed cost estimate' before placing your order.

Please note that if you return an item, the taxes and import duties will be refunded to you if they were originally included in the purchase price.  If they were not included then you will be responsible for reclaiming duty directly from your local customs office.


When you submit your order, we carry out a standard pre-authorisation check on your payment card on behalf of the relevant Partner, and products will not be dispatched until the details you have provided are verified.

Once we have verified your payment details and the Partner has accepted and approved your order for delivery, we will email you to inform you of this.  In the event that we or the Partner encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue.

We reserve the right not to submit your order to the Partner, and the Partner reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).


Delivery services The estimated delivery date of the products will be stated in your order confirmation email.  If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch.  We (and not the Partners) supply delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date if given, but there may be circumstances where delivery is delayed because of events beyond our reasonable control.  If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.

Delivery times Delivery times may vary depending on the availability of the products and/or Services and your delivery address.  Delivery times, including for 'same day' delivery, are estimates only and cannot be guaranteed.  The product(s) will be delivered to you directly by the Partner(s) so your order may arrive in multiple deliveries and at different times.

Rearranging delivery If no one is available at your address to sign for your order, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.

Optional delivery services In certain circumstances our delivery partner may provide you with optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby.  By selecting any of these services, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that we shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way.

International delivery Details of the countries we deliver to can be found on our Website.  There are restrictions on some products and Services for certain international destinations, so please review the information on that page carefully before placing an order.

Taxes and duties If you purchase products which require delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination.  Please see section 4.4 (above) for more information on duties and taxes.  You must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable or responsible if you breach any such laws.

Returns Policy

Returns Please see our Returns Policy on our Website ('Returns Policy') for information on returns and exchanges.  For further information on cancelling your order under the CCRs, please see below.

Cancelling under the Consumer Contracts Regulations

Depending on where you live, you may have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ('CCRs') or equivalent consumer legislation.  This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify us of your decision to cancel the order. Once the products are returned to, and authenticated by, the relevant Partner you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order to the Partner.

Except in relation to certain types of products as set out in the Returns Policy (for example, sale items or bespoke orders), you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ('cooling-off period').

To cancel a contract, you must clearly inform us, by email at customerservice@finematter.com, giving us your name, address and order reference or by completing and returning the cancellation form at the end of the Master Terms of Service and sending it by email to customerservice@finematter.com.

If you cancel an order (or part of an order) during the cooling-off period, you must return the product(s) within 14 days after the day on which you notify us of the cancellation, and ensure the item(s) comply with the conditions of our Returns Policy.

If you cancel a contract between us within the 14-day cooling-off period, we will process the refund due to you as soon as possible.  In any case your refund will be completed within 14 days after the day on which the Partner received and authenticated your return, or if earlier, the day on which we receive evidence that you have returned the product(s) to the relevant Partner's address.


In the event something goes wrong (for example, your product is lost in transit), our maximum liability to you is a cash refund, equivalent to the value of your order.


If you have any problems or complaints, please let us know using our Contact Us page.

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