- Import Customs & Duties
- Delivery options
- Delivery preferences
- Christmas delivery
We ship to; Abu Dhabi, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Dubai, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States
Import Customs & Duties
Import customs and duties will be prepaid by Finematter and you will not be required to pay any additional charges on delivery.
1. DHL Express delivery
Express delivery, to any country, is available free of charge.
Depending on your location, your order may take 2-5 days to arrive with you after it’s been dispatched.
2. Next-day delivery
Next-day delivery is available on some pieces. Where applicable, this will be shown as an option at checkout.
Orders must be placed by 12-noon (UK time), Monday - Thursday. Orders placed by 12-noon on Friday will be delivered the following Monday.
3. Same-day delivery
We may be able to offer you same-day delivery within London or Copenhagen, depending on the piece you’d like to order. You can check availability by emailing firstname.lastname@example.org or reach out to us on live chat.
DHL On Demand
DHL is our primary delivery partner. Once your order has been dispatched, you will receive a notification by text or email with a delivery date and any additional options offered by DHL On Demand in your area.
Schedule the delivery
If the delivery date doesn’t suit you, you can reschedule by selecting another date within the following 5 days.
Collect from a DHL service point
You may prefer to collect your order from a local DHL service point or parcel locker. DHL will let you know when it’s ready to collect.
Leave with a neighbour or reception
You can appoint a neighbour or reception security to accept your delivery on your behalf. All you need to do is let DHL know the name and address.
DHL will hold your package for up for 30 days. You can let DHL know when you’re back and they will deliver your parcel on the chosen date.
Some pieces on our platform are made to order, meaning each piece is specifically made after payment. To ensure your order arrives before Christmas, please see below the final order dates for all Made to Order pieces:
28th October : Kay Konecna, Satomi Kawakita
31st October: Roxanne Rajcoomar-Hadden
4th November: Susan Highsmith
8th November: Sophie d’Agon, Monsieur Paris
9th November: Alighieri, P. Hertz
10th November: Emilie Shapiro, Mociun
14th November: WWAKE
16th November: Leigh Miller
17th November: Lizzie Mandler
18th November: Fie Isolde
20th November: Ruddock
21st November: Ellis Mhairi Cameron
23rd November: Marlene Juhl Jorgensen, Dinny Hall
28th November: Ariel Gordon
— Note, final order dates will be displayed on the product page prior to checkout.
Carbon neutral deliveries
Through the DHL GoGreen programme, we are offsetting our emissions through internationally recognised climate protection projects.
Finematter packaging is made from a minimum of 90% recycled material and fully recyclable, using FSC certified paper and soy-based inks.