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Delivery

  • Import Customs & Duties
  • Delivery options
  • Delivery preferences
  • Christmas delivery
  • Sustainability

We ship to; Abu Dhabi, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Dubai, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States

Import Customs & Duties

Import customs and duties will be prepaid by Finematter and you will not be required to pay any additional charges on delivery.

Delivery options

1. DHL Express delivery

Express delivery, to any country, is available free of charge. 

Depending on your location, your order may take 2-5 days to arrive with you after it’s been dispatched.

2. Next-day delivery

Next-day delivery is available on some pieces. Where applicable, this will be shown as an option at checkout.

Orders must be placed by 12-noon (UK time), Monday - Thursday. Orders placed by 12-noon on Friday will be delivered the following Monday.

3. Same-day delivery

We may be able to offer you same-day delivery within London or Copenhagen, depending on the piece you’d like to order. You can check availability by emailing customerservice@finematter.com or reach out to us on live chat.

Delivery preferences

DHL On Demand

DHL is our primary delivery partner. Once your order has been dispatched, you will receive a notification by text or email with a delivery date and any additional options offered by DHL On Demand in your area.

Schedule the delivery

If the delivery date doesn’t suit you, you can reschedule by selecting another date within the following 5 days.

Collect from a DHL service point

You may prefer to collect your order from a local DHL service point or parcel locker. DHL will let you know when it’s ready to collect.

Leave with a neighbour or reception

You can appoint a neighbour or reception security to accept your delivery on your behalf. All you need to do is let DHL know the name and address.

Vacation hold

DHL will hold your package for up for 30 days. You can let DHL know when you’re back and they will deliver your parcel on the chosen date.

Christmas delivery

Some pieces on our platform are made to order, meaning each piece is specifically made after payment. To ensure your order arrives before Christmas, please see below the final order dates for all Made to Order pieces:

28th October : Kay Konecna, Satomi Kawakita

31st October: Roxanne Rajcoomar-Hadden

4th November: Susan Highsmith

8th November: Sophie d’Agon, Monsieur Paris

9th November: Alighieri, P. Hertz

10th November: Emilie Shapiro, Mociun

14th November: WWAKE

16th November: Leigh Miller

17th November: Lizzie Mandler

18th November: Fie Isolde

20th November: Ruddock

21st November: Ellis Mhairi Cameron

23rd November: Marlene Juhl Jorgensen, Dinny Hall

28th November: Ariel Gordon

— Note, final order dates will be displayed on the product page prior to checkout.

Sustainability

Carbon neutral deliveries

Through the DHL GoGreen programme, we are offsetting our emissions through internationally recognised climate protection projects.

Eco-friendly packaging

Finematter packaging is made from a minimum of 90% recycled material and fully recyclable, using FSC certified paper and soy-based inks.