Unlike many other retailers, the final price of your order includes customs, duties and sales taxes. It doesn't matter which country you're located or where in the world the jeweller is sending your order from, you'll never be requested to pay additional charges upon delivery.

Every Finematter jewellery purchase comes with a warranty, covering free reszing, repairs and cleaning & polishing. We'll also cover the transport costs for any aftercare required within the warranty period. We're confident our aftercare services are unrivaled.

We hope you love your purchase. But, if something is not quite right, our makers offer our customers up to 90 days to return their purchase for a full refund. Finematter will provide you with a pre-paid return label and our shipping carrier will collect from your address.

As soon as you receive your Finematter purchase, you will have access to a digital certificate of authenticity. This certificate will detail the specifications of the jewellery piece, act as proof of ownership and can be used for insurance claims or if you ever decide to resell.

At Finematter, we only use premium shipping providers and express services. Once dispatched, your order will arrive with you within approx 3 days. Every shipment is fully insured from pick-up to delivery, and you can track it every step of it's journey.