If you discover that your item is not the perfect fit, our services include increasing or reducing the size of a piece. It is subject of course to the limitations of said item as our experts will have to make sure it does not affect its aesthetic, comfort or quality. We can resize rings up or down by a maximum of 4mm only.

All jewellery purchases - Once within 14 days of delivery

Our jewellery is expertly crafted and adheres to the highest standards, but as with everything else, faults can happen. If you notice any damage, say a broken clasp or safety lock, you should contact us immediately so we can have our experts examine the item in order to determine the best possible trajectory for repairing your item. Should we deem the fault to be due to negligence or improper use, or accidental, after expert inspection, the piece will fall outside of our warranty policy. However, we will offer to repair your piece for a quoted fee.

Standard repairs include; broken earring posts, clasps or claws. Snapped chains are not included.

All jewellery purchases - Within 1 years of purchase

Jewellery is delicate by nature and should be treated with appropriate care. However, we understand that accidents can happen. For example, if your piece is missing a stone or has suffered heavy scratches, our experts will evaluate and propose a solution along with a quote.

All jewellery purchases - Upon expert evaluation

Gold plating should last for many years, and with proper care and handling, it will. However, it is delicate and over time it may become tarnished or wear off. Our services include replating; stripping your item to its base metal, polishing and replating to its original standard.

Silver & Solid gold purchases - Not applicable

Gold plated purchases - Once within 1 year of purchase

We're always here to help you keep your jewellery collection fresh. If your jewellery falls outside of our free repair warranty period, you can book in a renew service.