Delivery

Exclusions apply. Please see bottom of page for full exclusion list.

Import customs and duties will be prepaid by Finematter and you will not be required to pay any additional charges on delivery.

All orders are dispatched with either DHL or UPS

Depending on your location, your order may take 2-5 days to arrive with you after it’s been dispatched.

Delivery, to any country, is available free of charge above on orders above certain thresholds.

GBP - free on orders £350 or above, £10 on orders below £350

USD - free on orders $350 or above, $10 on orders below $350

DKK - free on orders kr 2,600 or above, kr 75 on orders below kr 2,600

CAD - free on orders $470 or above, $15 on orders below $470

AUD - free on orders $520 or above, $15 on orders below $520

CHF - free on orders ₣313 or above, ₣10 on orders below ₣313

HKD - free on orders $2,740 or above, $85 on orders below $2,740

JPY - free on orders ¥47,000 or above, ¥1,500 on orders below ¥47,000

MXN - free on orders $6,318 or above, $200 on orders below $6,318

QAR - free on orders QAR 1,274 or above, QAR 40 on orders below QAR 1,274

SGD - free on orders $467 or above, $15 on orders below $467

Once your order has been dispatched, you will receive a notification by text or email with a delivery date and any additional options offered by the courier.

Schedule the delivery

If the delivery date doesn’t suit you, you can reschedule by selecting another date within the following days.

Collect from a local service point

You may prefer to collect your order from a local service point or parcel locker. Pick-up locations will hold you package for up to 7 days.

Leave with a neighbour or reception

You can appoint a neighbour or reception security to accept your delivery on your behalf. All you need to do is let the courier know the name and address.

Carbon neutral deliveries

In collaboration with our delivery couriers, we are offsetting our emissions through internationally recognised climate protection projects.

Eco-friendly packaging

Finematter packaging is made from a minimum of 90% recycled material and fully recyclable, using FSC certified paper and soy-based inks.

Sadly we’re unable to ship to the below countries due to customs restrictions;
Afghanistan, Åland Islands, Argentina, Ascension Island, Bangladesh, Belarus, Bhutan, Brazil, British Virgin Islands, Brunei, Burkina Faso, Caribbean Netherlands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Eswatini, French Guiana, French Polynesia, French Southern Territories, Guyana, Haiti, Iraq, India, Isle of Man, Libya, Macau SAR China, Maldives, Mali, Mauritania, Nepal, Niger, Norfolk Island, Pakistan, Palestinian Territories, Pitcairn Islands, Russia, San Marino, São Tomé & Príncipe, Serbia, Somalia, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Pierre & Miquelon, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tokelau, Tristan da Cunha, U.S. Outlying Islands, Ukraine, Venezuela, Wallis & Futuna, Western Sahara, Yemen.