Jewellery should last forever - we’ll help you make sure that it does
Our warranty
A lifetime of care
- 001
Cleaning & polishing
In order to help preserve your item’s shine and to remove any superficial scratches, our services include a simple cleaning and polishing. Our team of experts will carefully inspect your item in order to ensure the best possible procedure. During cleaning and polishing, our experts will make sure that stone settings are secure and tighten if required.
Solid gold pieces - Once each year, for lifetime
Silver, brass or bronze pieces - Once within 1 year of purchase
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Gold replating
Gold plating should last for many years, and with proper care and handling, it will. However, it is delicate and over time it may become tarnished or wear off. Our services include replating; stripping your item to its base metal, polishing and replating to its original standard.
Solid gold pieces - Not applicable
Silver, brass or bronze pieces - Once within 1 year of purchase
*Excludes vintage pieces
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Resizing
If you discover that your item is not the perfect fit, our services include increasing or reducing the size of a piece. It is subject of course to the limitations of said item as our experts will have to make sure it does not affect its aesthetic, comfort or quality. We can resize rings up or down by a maximum of 4mm only.
All jewellery pieces - Once within 30 days of purchase
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Standard repairs
Our jewellery is expertly crafted and adheres to the highest standards, but as with everything else, faults can happen. If you notice any damage, say a broken clasp or safety lock, you should contact us immediately so we can have our experts examine the item in order to determine the best possible trajectory for repairing your item. Should we deem the fault to be due to negligence or improper use, after expert inspection, the piece will fall outside of our warranty policy. However, we will offer to repair your piece for a quoted fee.
Standard repairs include; snapped chains, broken earring posts & clasps.
Solid gold pieces - Unlimited within 5 years of purchase
Silver, brass or bronze pieces - Unlimited within 1 year of purchase
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Non-Standard repairs
Jewellery is delicate by nature and should be treated with appropriate care. However, we understand that accidents can happen. For example, if your piece is missing a stone or has suffered heavy scratches, our experts will evaluate and propose a solution along with a quote.
All jewellery - Upon expert evaluation
