Delivery & taxes

Your piece is packed and dispatched by the studio itself, in the designer’s own packaging. It doesn’t pass through a warehouse or a third party. Wherever the studio is based, Finematter arranges the shipment, so every order meets the same standard of care.

Import duties and taxes are included in the price at checkout. All orders ship DDP (Delivered Duty Paid), so there is nothing further to pay on arrival, except as noted below. Portugal: jewellery shipped from designers outside the EU may incur mandatory inspection or hallmarking fees and related clearance charges, payable by the customer.

Your order is insured from the moment it leaves the studio until it reaches you. In the rare event of loss or damage in transit, we will resolve it with you directly.

All orders are sent with DHL or UPS, using express services only. Once dispatched, delivery takes 2–5 working days depending on your location. Tracking details are sent as soon as your piece is on its way.

Many orders qualify for free delivery. The exact cost, and any free delivery you’re eligible for, is shown at checkout.

Some pieces are made once you order. The making time is shown on each piece’s page, as well as the delivery date you can expect. In case of doubt, don't hesitate to contact us to confirm.

Together with our couriers, we offset delivery emissions through internationally recognised climate protection projects.

Our carriers let you manage delivery once your order is on its way. You can redirect it to another address, reschedule it for a different day, or collect it from a local service point.