Finematter Global Shipping

Direct from the studio. Fully insured.

How delivery works

Every piece on Finematter is sent directly from the designer’s studio to you. It travels by express courier and is fully insured. Import customs, duties and taxes are already included in the price you pay at checkout.

01. Shipped from the designer’s studio

Your piece is packed and dispatched by the studio itself, in the designer’s own packaging. It doesn’t pass through a warehouse or a third party. Wherever the studio is based, Finematter arranges the shipment, so every order meets the same standard of care.

02. Customs, duties & taxes included

Import customs, duties and taxes are included in the price at checkout. Every order is sent on a DDP (Delivered Duty Paid) service, so there is nothing further to pay on arrival. The one exception is Portugal, noted below.

03. Fully Insured

Your order is insured from the moment it leaves the studio until it reaches you. In the rare event of loss or damage in transit, we will resolve it with you directly.

04. Express carriers

All orders are sent with DHL or UPS, using express services only. Once dispatched, delivery takes 2–5 working days depending on your location. Tracking details are sent as soon as your piece is on its way.

05. Free Shipping

Many orders qualify for free delivery. The exact cost, and any free delivery you’re eligible for, is shown at checkout.

06. Dispatch time

Some pieces are made once you order. The making time is shown on each piece’s page, and delivery follows once it leaves the studio.

07. Carbon Neutral Delivery

Together with our couriers, we offset delivery emissions through internationally recognised climate protection projects.

08. Delivery preferences

Our carriers let you manage delivery once your order is on its way. You can redirect it to another address, reschedule it for a different day, or collect it from a local service point.

Questions about delivery?

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International Orders shipping to Portugal

Please note that Portugal has specific import requirements for jewellery made from precious metals. Orders containing gold, silver, platinum or other regulated precious metals may be subject to mandatory inspection and/or hallmarking by the Portuguese Assay Office (Contrastaria/INCM) before they can be released by customs.

Any fees associated with this process, including inspection, assay or hallmarking fees, customs brokerage and related clearance charges, are the responsibility of the customer and are not included in our DDP shipping service.

These requirements are imposed by Portuguese authorities and are separate from the import VAT and customs duties covered by Finematter under DDP.

Sadly we’re unable to ship to the below countries due to customs restrictions

Afghanistan, Åland Islands, Argentina, Ascension Island, Bangladesh, Belarus, Bhutan, Brazil, British Virgin Islands, Brunei, Burkina Faso, Caribbean Netherlands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Eswatini, French Guiana, French Polynesia, French Southern Territories, Guyana, Haiti, Iraq, India, Isle of Man, Libya, Macau SAR China, Maldives, Mali, Mauritania, Nepal, Niger, Norfolk Island, Pakistan, Palestinian Territories, Pitcairn Islands, Russia, San Marino, São Tomé & Príncipe, Serbia, Somalia, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Pierre & Miquelon, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tokelau, Tristan da Cunha, U.S. Outlying Islands, Ukraine, Venezuela, Wallis & Futuna, Western Sahara, Yemen.

Direct from the studio. Fully insured.

International Orders shipping to Portugal

Sadly we’re unable to ship to the below countries due to customs restrictions

How can we help you with your jewellery?

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