Please note that Portugal has specific import requirements for jewellery made from precious metals. Orders containing gold, silver, platinum or other regulated precious metals may be subject to mandatory inspection and/or hallmarking by the Portuguese Assay Office (Contrastaria/INCM) before they can be released by customs.

Any fees associated with this process, including inspection, assay or hallmarking fees, customs brokerage and related clearance charges, are the responsibility of the customer and are not included in our DDP shipping service.

These requirements are imposed by Portuguese authorities and are separate from the import VAT and customs duties covered by Finematter under DDP.

Sadly we’re unable to ship to the below countries due to customs restrictions;
Afghanistan, Åland Islands, Argentina, Ascension Island, Bangladesh, Belarus, Bhutan, Brazil, British Virgin Islands, Brunei, Burkina Faso, Caribbean Netherlands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Eswatini, French Guiana, French Polynesia, French Southern Territories, Guyana, Haiti, Iraq, India, Isle of Man, Libya, Macau SAR China, Maldives, Mali, Mauritania, Nepal, Niger, Norfolk Island, Pakistan, Palestinian Territories, Pitcairn Islands, Russia, San Marino, São Tomé & Príncipe, Serbia, Somalia, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Pierre & Miquelon, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tokelau, Tristan da Cunha, U.S. Outlying Islands, Ukraine, Venezuela, Wallis & Futuna, Western Sahara, Yemen.