Which pieces can be returned?
Available to ship now & one of a kind
For pieces which are marked available to ship now & one of a kind, we are happy to offer a full refund for any returns which meet our returns policy (see below). These pieces have already been handcrafted by one of our designers, and do therefore not require additional custom production.
Made just for you & customised items
Due to the nature of our made-to-order and customised pieces, we will not be able to offer a refund. The piece is made just for you, and the designer spends many hours handcrafting the item and sourcing the materials just for that piece. It is a labour of love that can take weeks to complete, often involving multiple specialist craftspeople, e.g. gem specialists, stonesetters, etc. However, for made-to-order items that meet our returns policy (see below), you are welcome to return for either store credit or exchange the piece for another item. We may also offer you the option to alter the piece to your specifications.