Your returned piece must arrive at the Finematter partner designer or jeweller it was ordered from no later than 14 days after your delivery date. If you wish to return a piece, we recommend that you contact our customer service team within 7 days of your delivery. Returns outside this window may be accepted at our discretion.
Returned pieces must comply with the following:
- All pieces must be returned unused and unworn, in the same condition they arrived in.
- For hygiene reasons, earrings for pierced ears may not be tried on.
- All pieces must be returned with the original branded boxes and dust bags, where provided, as well as any included documentation, and placed inside a protective outer box for shipping.
- To ensure your return does not encounter a delay with our courier service, items must be returned using the original postal packaging provided.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.